How do I unlock a user account?

When a user makes too many unsuccessful attempts to log in, the account is locked. You must unlock it for the user to log in and use the application.

  1. Click the hamburger menu and then click Resources.
  2. Select Blocked under Status.
  3. Select the check box next to the resource whose account you want to unlock.
  4. Click Unlock above the list of resources.
    Unlock appreas as an option, only if you have configured it on the Resources context layout structure.
  5. Click Unlock in the confirmation diaog.