Resource Preferences

You can specify preferred resources for different activities. The application considers these requirements when routing activities. These settings are enabled in the activity type and are set on the individual activity.

These are the preference settings:

• Required: Only resources identified as required can be assigned these activities.

• Preferred: When no resources are identified as Required, any resource defined as Preferred is given priority over the rest of the pool of resources. However when a Preferred resource is inactive or unavailable, other appropriate resources are selected.

• Forbidden: Any resource defined as Forbidden for an activity cannot be assigned to the activity.

See the Using Core Application guide for detailed instructions.