Bundling Conditions
The application uses these conditions to determine the activities which activities can be bundled together:
activities must be in the Pending status
activities must have the same bundling key (for Immediate Routing)
activities must have the same bundling key or the same address (for Bulk Routing)
activities must be within the defined interval of dates (for Immediate Routing, see below)
non-scheduled activities must have an empty SLA start value or a SLA start value within the defined interval of dates (for Immediate Routing, see below)
work zones—the resource's work zone must match that of the activity
work skills—the resource's work skills must match the work skills required by the activity
Resource preference—the activity may be assigned only to required or preferred resources, if specified
Service window—the activity service window should be observed
Access hours – the activity access hours should be observed
SLA start—the SLA start of the activity should be observed
SLA end—the SLA end of the activity should be observed
Maximum duration if a single bundle— 8 hours