Activate and Deactivate Routing Plans
Active routing plans are used to route activities to resources. Inactive routing plans are not used. You might decide to deactivate a routing plan if you want to save it for future use, but you don’t want to use it right now.
To activate (or deactivate) a routing plan:
- Navigate to the Routing Profiles screen.
- Locate the row for the routing plan that you want to activate or deactivate and click the Modify link in that row.
- Click Routing plan to expand the section.
- Select or clear the check box next to Active.
- Click Update.