Activate and Deactivate Routing Plans

Active routing plans are used to route activities to resources. Inactive routing plans are not used. You might decide to deactivate a routing plan if you want to save it for future use, but you don’t want to use it right now.

To activate (or deactivate) a routing plan:

1. Navigate to the Routing Profiles screen.
2. Locate the row for the routing plan that you want to activate or deactivate and click the Modify link in that row.
3. Click Routing plan to expand the section.
4. Select or clear the check box next to Active.
5. Click Update.