Delete a Routing Plan

You can delete a routing plan from the Routing Profiles screen, as long as it doesn't have a Routing Summary report.

Before you start

A Routing plan belonging to a sequence cannot be deleted unless detached from the sequence.

To delete a routing plan:

Here's what to do

1. Navigate to the Routing Profiles screen.
2. Select the routing plan to delete.
   You cannot delete the routing plans for which the activities that were routed are still available in the application (including the activities that are not yet deleted by your retention policy).
3. Click the Delete link in the Actions column.
   A confirmation message displays.
4. Click Yes to delete the selected routing plan.