Routing plans provide the rules to use when deciding how
to route activities to resources. When you create a new routing plan,
you select the routing profile to assign it to in the first step.
Before you start
You must create a Routing Profile before creating a routing
plan.
To create a routing plan:
Here's what to do
- Navigate to the Routing Profiles screen.
- Find the routing profile to which you want to add the routing
plan.
- Click Add routing plan in the Actions column.
A new routing plan template displays.
- Expand each section and add values as necessary.
- Click Add.
Before you can run a routing plan against a bucket, you must
assign the routing profile that contains the routing plan to the bucket.