1. Using Collaboration Service
  2. Collaboration Chat List Window

Collaboration Chat List Window

Using collaboration, you can send and receive real-time messages. All these active one-to-one, conference chats and the helpdesks requests appear in the Collaboration window. Unread chat messages are displayed with a colored dot in the left pane of the Notifications tab.

All the conversations are displayed in the order they are received. The chat list displays:

  • The details of the conference.

  • The broadcasted message you initiated or received.

  • The name of the participant with whom you are chatting.

  • The name of the helpdesk you have sent your request to.

  • The last message of the conversation.

  • A left-pointed arrow next to the chat thread, if you have sent a message.

  • An empty grey colored message-number box, if you have sent the last message in the conversation.

  • The red colored unacknowledged message-number box, if another user/helpdesk operator sent the last message in the conversation.

  • The time in black color, if the message is unacknowledged and is within the threshold time.

  • The time in red color, if the message is unacknowledged and crosses the threshold time.

    This screenshot shows the Chats tab:
    This image shows Collaboration window containing various types of chats.
This tutorial shows how to set up a collaboration user in Oracle Field Service.

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