Address Book

The Address Book contains contacts and helpdesks you have added, as well as users from Collaboration Groups and visible resources if enabled by administrator.

Helpdesk: The helpdesk is displayed in the alphabetical order and is represented with:

• Helpdesk is online

  : When a user selects the Helpdesk for a Helpdesk chat and if at least one of the helpdesk operators is online, the Chat Status icon displays as online. The helpdesk chat always shows online in the Contact or Search list.

• Helpdesk is Away

  : When all the helpdesk operators in a helpdesk are offline, the helpdesk displays a yellow dot with the status Offline. When all the operators are turned off in a helpdesk, the helpdesk displays a yellow dot with the status Away.

You can click the helpdesk name in the list to chat with the selected helpdesk.

Other Users: A list of users are displayed below helpdesk. These users are arranged in the alphabetical order and their status is represented with:

• User is online

  : Displays in address book, search contact list & Whose Nearby list when a user is online and is in contact list/address book.

• User is offline

  : Displays in address book, search contact list & Whose Nearby list when a user is offline and is in contact list/address book.

Click or tap a user’s name in the list to start a conversation.