Overview of Collaboration

Collaboration is a workforce management application. Use the Collaboration Messaging Framework to establish business-to-business message exchanging capabilities.

Collaboration enables communication between the application users and organize helpdesk activities. You can use the Collaboration window to instantly access other data from the application, instead of using the Core Application interface. For example, you can share details about a resource, an activity, or an inventory item, or you can move activities and inventory. You can also view the notifications in the Collaboration window. All the Notifications are consolidated in one area under the chat icon in the header. This consolidation makes it easier for you to manage your read and unread messages.

Using collaboration you can perform the following high-level tasks on a day-to-day basis:

• Communicate with other users

• Share the details of a resource, an activity, or an inventory item with another user

• Move activities or inventory items

• Find the nearby resources

• Initiate video calls
• Automate helpdesk activities by integrating with Oracle Digital Assistant

• Manage the customer information and business relationships