Before You Start with Collaboration

A privilege is a discrete right that is granted to view and perform a collaboration operation that would otherwise be prohibited by the Oracle Fusion Field Service.

Collaboration setup involves defining configuration privileges to manage user information and activities. Access to the functionality and data is secured using the role-based access control. In a role-based access control model, users are assigned with roles or user types, and each user type is assigned with the access privileges to perform the operations.

Contact your system administrator to get one-to-one privileges to:

• Start a conversation with a user from the resource or activity hint

• Reassign activities

• Transfer inventory to a resource

• Broadcast activities and group messages

• Initiate video calls

Reassignment/Transfer privileges: An activity can be reassigned only if a user has the privileges to transfer. You cannot reassign the activities unless you have permission to move the activities in the list view of the Activities page. You also need the Allow Activity Move Between Resources permission to broadcast the activities.

Note: Admin or field manager must enable Track geo location for a resource type to use Oracle Field Service Location.