Retrieve a Closed Chat or Conference Thread

Important:

Updated Content Available: As part of our ongoing initiative to consolidate our documentation with up-to-date use cases, this page is being transitioned. The latest content is available in Collaboration. We recommend that you update your bookmarks accordingly.

When a conversation ends, Oracle Fusion Field Service Collaboration saves the chat or conference in the History tab.

1. From the Collaboration window, click the History tab.
2. Search for a keyword or the name of a user who participated in the conversation.
3. Select the appropriate thread from the list.
   The thread displays in the Collaboration window.

   Note: If you are offline, you cannot access Collaboration,as it is disabled. You can still access History to view your chat history in the Read-Only mode.