Search for a Contact

Important:

Updated Content Available: As part of our ongoing initiative to consolidate our documentation with up-to-date use cases, this page is being transitioned. The latest content is available in Collaboration. We recommend that you update your bookmarks accordingly.

You can search for a user by their name.

If you are an operator of a helpdesk, your helpdesk is not visible in the Collaboration window.

1. From the Collaboration window click the new conversation icon .
2. Enter the user’s name or part of the user’s name in the Search Contact field and press enter.
   You must type at least 2 characters. This field is case insensitive. The list of helpdesks and users whose name or description matches with the search key appears when you press enter.
3. Click the contact’s name from the list to start the chat.
   Tip: You can add this user to your address book so that you don’t have to search next time.