Share the Details of an Activity

Important:

Updated Content Available: As part of our ongoing initiative to consolidate our documentation with up-to-date use cases, this page is being transitioned. The latest content is available in Collaboration. We recommend that you update your bookmarks accordingly.

You can share the details of an activity with another resource or a help desk user using Collaboration, as part of your work.

1. Open the Collaboration window with a user or help desk.
2. Go to Dispatch Console, select a bucket in the resource tree.
   All the activities in the selected bucket appear.
3. To share an activity, drag it to the Collaboration pane and:
   1. Click the Send info option.
   2. Click the Send icon.

Results:

The recipient receives the activity details such as activity type and time slot.