Share the Details of an Activity

You can share the details of an activity with another resource or a help desk user using Collaboration, as part of your work.

1. Open the Collaboration window with a user or help desk.
2. Go to Dispatch Console, select a bucket in the resource tree.
   All the activities in the selected bucket appear.
3. To share an activity, drag it to the Collaboration pane and:
   1. Click the Send info option.
   2. Click the Send icon.

Results:

The recipient receives the activity details such as activity type and time slot.