1. Using Collaboration Service
  2. Turn off the Message Pop-ups in Manage

Turn off the Message Pop-ups in Manage

Important:

Updated Content Available: As part of our ongoing initiative to consolidate our documentation with up-to-date use cases, this page is being transitioned. The latest content is available in Collaboration. We recommend that you update your bookmarks accordingly.

You can control the incoming chat notifications at a window-level based on your user preferences. This feature is available only in the Manage application.

When you use multiple monitors, your user experience is enhanced when you turn-on and turn-off the incoming chat notifications. You can control the incoming chat notifications confined to specific monitors. Message notifications are displayed with different icons:

  • This image shows collaboration icon when the incoming chat pop-up is on.: Collaboration is connected with incoming chat pop-up.

  • This image shows collaboration icon when the pop-up notification is turned off.: Collaboration is connected without incoming Chat pop-up.

  • This image shows collaboration and helpdesk icons in disconnected/offline mode.: Collaboration is disconnected.

  1. From the Collaboration window, click the options menu.
  2. Click Turn-off message popup.
    The Collaboration icon turns grey and the notifications are blocked. You can still see the number of chat messages received and can chat with the sender or another user.
  3. Click the menu icon and then tap Turn-on message popup to turn-on the chat notifications back.