Chat Session Management

Confining indicates the browser and monitor setup options in Collaboration. These options let you manage the incoming message notifications.

To support various business needs, you open several windows and interact with multiple resources simultaneously. The number of windows opened can be one per monitor or many windows in a monitor. A message notification received in such scenarios can adversely affect the overall user experience and distract your attention. To counter this, you can configure some settings to manage the appearance of the incoming chat sessions at a window level. With these settings, you can continue the session from any open window.

You can configure these settings:

• Control incoming chat notification at a window level based on your user preferences.

• Implement the settings immediately without a browser refresh.

• Initiate and continue conversations from any monitor.

• Configure the status of notification (turned on or off) for a session through a change in or color or icon.

These settings help you view cleaner pages in the current active session. Once you turn off the message notifications:

• Incoming chats will not be notified for you. Collaboration icon is still updated with the unread chats.

• You can read and initiate chat from the Collaboration window.

• There is no restriction to initiate and continue conversation from this window.

• When the notifications are turned off, the Collaboration icon is displayed with a different visual representation: