Chat Notifications

You can get notifications about the new message arrivals, group conversations and conference chat invitations, based on your notification settings. Unread chat messages are displayed with a colored dot in the left pane of the Notifications tab.

Notifications provide you information about a new message arrival. You can set up the chat notifications such as sound, vibration, and pop-up notifications from the Edit Resource/User Visual Form Editor:

• Sound: There are four sound options available— Off, Quiet, Loud, Persistent (repeating sound notifications of an incoming message.) The persistent notification option works only in the Mobility application. By default, the sound notification is set to Quiet. The notification sounds when:

  • A user is invited to a conversation or conference

  • A new message is received in an inactive conversation window

  • An activity is reassigned or the inventory transfer is requested

  • The transferred inventory is failed/cancelled/rejected

  • The Helpdesk receives a new request

• Vibration: Setup vibration mode for the devices that support vibration alerts.

• Pop-up Notifications: Select this option if you want to receive notifications as messages.