View User Details and Available Options

Important:

Updated Content Available: As part of our ongoing initiative to consolidate our documentation with up-to-date use cases, this page is being transitioned. The latest content is available in Collaboration. We recommend that you update your bookmarks accordingly.

You can use the options menu to add or remove a contact or helpdesk from your address book and to view the history.

1. From the Collaboration window, click the options menu .
   You can perform these tasks from the options menu:

   Click	To:
   Call the User	Call the user. This option is displayed only for the users that have their phone number added on the Resource Info page.
   History	View all the previous chats with this user.
   Add to Address Book	Add the user to your address book.
   Remove From Address Book	Remove the user from your address book.
   Leave Conversation	Leave the current conversation.

2. Click Add to Address Book to add users to your address book so that you don’t have to search their names every time to start a chat.
3. Click Remove From Address Book to remove users from the address book.
   Note: The status of the circle icon next to the user name changes when you add a user to the address book or remove the user from the address book. For more details, see Address Book.