Time Slots

Time slot is a company specific HH:MM time-period (from-to) for which a label and name are defined. The name of the time-slot will appear in the Oracle Field Service GUI and the label will be transmitted to an external system to define the time-period.

The following table describes the activity type and capacity categories of time slots.

Time slots

Slots of Activity Types	Time Slots of Capacity Categories
When a Time Slot is created/modified, it can be assigned a list of Activity Types (Manage Application → Company Settings → Time Slots → Add new/modify → Activity Types).	When a Time Slot is created/modified, it can be assigned a list of Capacity Categories (Manage Application → Company Settings → Time Slots → Add new/modify → Work Skill Types).
When an Activity Type is created/modified, it can be assigned a list of Time Slots (Manage Application → Company Settings → Activity Types → Add/Modify Activity Type → Available Time Slots).	When an Capacity Category is created/modified, it can be assigned a list of Time Slots (Manage Application → Company Settings → Capacity Categories → Time Slots).
For each activity of the type a service window can be defined only as one of the time slots assigned to it.	For each Capacity Category capacity can be managed only for the time slots assigned to it (Quota can be changed, Used can be calculated and Capacity Management API can process data).
If no time-slots are defined/active for the company, it is possible to define the service window as from-to HH:MM values.	If no time-slots are defined/active for the company, it is impossible to use the Capacity Management functionality.