Capacity Categories

Capacity category is a predefined set of work skill and work skill groups and time slots within which they will be considered by the Capacity Management API. A capacity category can consist of a single work skill.

Within a capacity category the minimum required level of the skill can be defined, so, for example, a category can be created for all customer-oriented works related to the Internet connection and a separate group for the same works but for VIP customers or of a high difficulty. The two categories would contain the same work skills but the minimal qualification level in the VIP group would be higher.

Note: If a capacity category contains a group of work skills, the activity matches the category if it requires at least one of work skills from the group.