Work Skills
In Oracle Field Service a Work Skill may be a skill which a resource is qualified to perform – resource work skill or a skill which is required to perform an activity – activity work skill.
The following table describes the Work Skills.
Resource Work Skills |
Activity Work Skills |
|---|---|
Can be manually defined as part of resource information (Manage Application → Settings → Technician/Bucket info). Work skills can be defined for buckets and resources that can execute activities. |
Are automatically calculated in accordance with the work skill conditions (Manage Application → Company Settings → Work Skill Conditions). |
Qualification level (from 1 to 100) can be defined for each work skill assigned to a resource. |
Each work skill condition defines the Required Qualification level from 0 to 100 and the Preferable qualification level from 1 to 100. |
Several work skills can be defined for each resource. |
One activity can match several work skill conditions and have several work skills. |
If no specific work skills are defined for a resource, it is treated as if the resource has all work skills defined for the company with 100 qualification. |
If no work skill can be defined for an activity (it matches no work skill conditions), such activity will be processed by the Capacity Management API as part of 'Other activities'. |
If a work skill is assigned to a resource that can execute activities, it is used to define which activities can be assigned to it. |
An activity can be assigned only to the resource that has all skills required to perform the activity with the qualification level not less than required. |
If a work skill is assigned to a bucket, the Capacity Management API will return data only for those work skills. |
Activity can be placed in the bucket regardless of its work skills. |