Overview of Smart Location

Oracle Field Service Smart Location is part of Oracle Field Service, a mobile workforce management application. You can use Smart Location to find the location and track the travel patterns of a resource.

Smart Location uses GPS information from the resource’s mobile device or from the device in the vehicle to gather location and route information. Smart Location can help you perform the following tasks:

  • Locate a resource: When you need to know where a particular resource is, you can quickly identify the location and the activity being performed. With the details provided in the interface, you can also estimate whether the next activity will be delayed and when the resource will arrive at the next activity.

  • Identify idle time: Smart Location displays idle time on a map so that you can quickly identify where and when the resource was idle.

  • Identify that work is Started and Completed while on-site: Smart Location displays whether or not the resource started and completed the activity while on-site.

  • Retrieve navigational data for a resource. Resource tracks are available on Smart Location for 90 days.

Important: This guide only covers tasks associated with the Smart Location module. See the Using Core Application guide for details about dispatch and administration tasks.