1. Configuring and Using Reports
  2. Configuration History Reports

Configuration History Reports

The Configuration History report displays the changes made to any of the Configuration pages within the application.

Note: Whenever a PATCH API is used to update a value for an Activity Duration or Travel Duration, the Configuration History report has an entry showing the number of records that were updated in addition to the Activity duration or Travel duration key.

To view the Configuration History report:

  1. Select the Navigation button.
  2. Select 'Configuration History from the navigation pane.
    The Configuration History report is displayed.
  3. Review the following information in the report:
    1. Action Time—Specifies the date and time in the time zone and desired format of the user viewing the page when the change in Configuration was made.
    2. Action—Specifies either an Insert, Update or a Delete based on the operation carried out by the user.
    3. Old value—Displays the previous value of the fields related to the element in case of a Delete or an Update operation.
    4. New value—Displays one of the following:

      • In case of an Update operation, this column displays the modified value of fields related to the element.

      • In case of an Insert operation, this column displays the set value of the fields.

    5. Element—Displays the element or object that has been added, deleted or modified.
    6. User—Displays the user name of the user who made the modification. On mouse hover, the user name and the user ID are displayed.
  4. To filter the report, click View.
    1. Start Date and End Date—Select the date range to filter the data.
    2. Find —Enter a string to search within the Old value and New value columns in the report.
    3. Search Category—Select an action to filter the report based on a category for example message type.
    4. Rows—Specify the number of rows to be displayed on each page of the report.

Results:

Changes made to these pages in the application are included in the Configuration History report:

  • Business Rules

  • Link Templates

  • Work Schedules

  • Work Zones

  • Work Skills

  • Properties

  • Capacity Categories

  • Time Slots

  • Resource Types

  • Activity Types

  • Inventory Types

  • Glossary

  • Action Management

  • Display

  • Filters

  • Organizations

  • Login Policies

  • User Types

  • Oracle Knowledge

  • Statistics

  • Applications

  • Message Scenarios

  • Holidays

  • Resource Info

  • Resource Calendars

  • Locations

  • Resource Work Zones

  • Users (Except for Collaboration and Helpdesk groups)

  • Daily

  • Routing

  • My Display

  • Themes (only when default Theme is changed)

  • Applications (limited to changes in the context of APIs)

Known Behaviors:

  • The 'Find' option within 'View' is applicable only for the Old value and New value columns, it is not available for the Identifier column.

  • You can search only Old value and New value columns using the value of the field and not the field name. For example: for the entry 'Activity Type: Install', you can search the word 'Install', but not on 'Activity Type’. You can search Users using the User ID ; you cannot search using the User Name.

  • Some fields may display the IDs of the values, instead of the actual values. For example: Design Theme: 2 or Time Slots can have values like 2, 3.

  • The Identifier column, in some cases may display IDs instead of or in addition to values. For example: 'Display Profile: UT16_DISPLAY_PROFILE/26' instead of 'Display Profile: UT16_DISPLAY_PROFILE’ ID: 15497

  • The Identifier may display just the Company name when the Business Rules screen is modified.

  • In entries related to the Statistics page, the value of the Type displays the label instead of the text. For example: 'Type: appt_duration' instead of 'Type: Activity duration stats fields’

  • The Context Layout displayed within the Identifier column shows the label instead of the text. For example: 'Display Context Layout: web_menu manage/540’

  • In some cases, the number of rows displayed on the screen may be less than the configured number of rows. For example: The page may display only 18 rows on the screen though the user has set 20 as the number of rows.

  • Sorting is only available using the Action Time and Operation columns.

  • Values of sensitive information like passwords, client secrets, and certificates are masked using * characters.

  • Collaboration and Helpdesk groups are not shown in the Configuration History.

  • Changes done to the SAML login policy using "Upload Metadata XML" are not logged.

Note: Configuration History Log information will be available for the past 90 days; information beyond 90 days is automatically removed.