The Print option enables you to print the route of a single
resource, and provides a summary of the resource’s day.
To print the route of a single resource:
-
Click the navigation button and click Dispatch Console.
- Select the resource in the resource tree whose route you
would like to print.
-
Click .
The Print Queue report is displayed.
The route report displays in the
Work area.
This screenshot shows the Print Route report displaying
the route of a selected resource for a day.
- Review the following information in the report:
Start – Indicates the estimated time
of arrival for the pending work order or the time that the job is
scheduled to begin
Activity Type – Displays the type
of job or work to be performed, such as install, trouble call, and
so on, as well as any non-customer facing activities, such as warehouse,
break, and so on.
Service Window – Specifies the time
boundaries for this work order, as scheduled by the company and expected
by the customer.
Account Number – Displays the primary
identifier for ownership of an account.
Name – Displays the name of the customer
receiving the service.
Address – Displays the customer’s
service location.
Zip – Displays the postal code of
the service location.
Phone – Displays the telephone number
of the customer receiving the service.
- Use the Print or Export links to print the report or to export it in
.csv format.
