View the Offline Synchronization Report

You can use the Offline Synchronization Report to resolve any conflict between the data you added while working offline and the data that is available in Oracle Field Service Core Application. You can accept or reject the changes to synchronize the data.

1. Log in to Oracle Field Service Core Application.
2. Click Dashboard and then click dashboard in which you have configured the Offline Synchronization report.
3. In the View pane (left pane), select the resource and the date for which you want to view the report.
4. Click Offline Synchronization.
   The Offline Synchronization report is displayed. If there are no conflicts, the message, No conflicts found is displayed. If there are any conflicts, the conflicts are displayed in a table.
5. Review the information in the conflict data table.

   Column	Description
   Type	The icon for the entity in which conflict has occurred: Route Activity Inventory Service request
   Identifier	The activity identifier in which the conflict has occurred.
   Rejected action	The failed action.
   Field Value	The list of fields with corresponding values in which conflict has occurred.
   Time	The time at which the operation was rejected.
   User	The user that performed the activity.
   Reason	The reason for which conflict has occurred.

6. [Optional] To filter conflicts, use the View drop-down list and specify the filter.
7. Resolve the conflict manually by adding the appropriate details either in Oracle Field Service or in your external application such as CRM, Billing, or Provisioning.
8. After the conflict is resolved, select the check box in the first column and click Mark resolved.