1. Configuring and Using Reports
  2. View the Usage of the Mobile App Old Versions Report

View the Usage of the Mobile App Old Versions Report

You can identify users who use older versions of the mobile application through the new standard reports that you can add to a dashboard. With these standard reports, you have better visibility about the devices and versions of the Oracle Field Service mobile applications used by your mobile workers.

A new report, Usage of the Mobile app old versions is available through the Dashboards page. This report helps you to identify those users that are still using older versions of the Android or iOS mobile applications..

To view the Usage of the Mobile app old versions report report:

  1. Click Dashboard to open the Dashboard.
  2. Select the Usage of the Mobile app old versions report from Available Reports.
    Note: Administrators can control the availability of this chart for a user type by enabling the report from the user type's available reports list.

    This image shows the default view of the Usage of the Mobile app old versions report;:


    Image shows the default view of Usage of the Mobile app old versions report.
  3. Double-click to open the report.

    This image shows the Usage of the Mobile app old versions report;:


    Image shows the Usage of the Mobile app old versions report.

    This report provides information about who is using older versions of the Android or iOS applications with their last login times. The data is based on user logins within the last seven days. The application treats the same user that logged in through different applications as different users and tracks them separately within the report. You can filter the chart using the resource or date filters. For a selected bucket, the report displays information for all direct and indirect children of the bucket. You can also print, print all, and export the report.

  4. These new reports enable you to identify the overall mobile application usage and users that are still on the older versions. It is always recommended that you download the latest versions of the Oracle Field Service Mobile apps, so that they can enjoy the design improvements and new features, along with a better user experience.
  5. Administrators can control the availability of this chart for a user type by enabling the chart from the user type's available reports list.