Key Business Value & Strategic Benefits

The WMT feature delivers significant value by:

• Customer experience and trust

  • Give customers real-time visibility into mobile worker location, ETA, and job details using a personalized tracking page.
  • Reduce uncertainty, increase confidence, and improve perceived reliability.

• Brand consistency and professionalism

  • Use a fully configurable tracking template (such as, Bright, Hero, Minimal) with your logo, colors, domain, favicon, and background for a seamless brand experience.
  • Support custom domain configurations (such as, https://wmt.yourcompany.com/ ...) to reinforce brand credibility.

• Operational efficiency and fewer inquiries

  • Proactively decrease Where is My Technician? calls and messages, freeing support capacity.
  • Capture feedback directly on the tracking page to gain immediate quality insights without extra follow-ups.

• Configurable and flexible experiences

  • Tailor themes by service type, region, or customer preference.
  • Control visibility for mobile worker's photo, name with alias, service type, customer address, and arrival time window.
  • Configure map settings like showing exact or approximate location, the driving path or a simple icon, and setting privacy delays for hiding the location after the job is done.

• Feedback and real-time chat

  • Collect customer feedback with post-service ratings and comments.
  • Integrate with Oracle Digital Assistant for dynamic, contextual customer engagement—trigger tailored replies, follow-ups, or escalation paths based on customer inputs.

• Smart visibility and compliance

  • Use shared location or ETA when navigation data is unavailable; accuracy updates as live data arrives.
  • Support privacy and compliance with configurable delays before revealing mobile worker location after activity completion.