1. Configure Where is My Technician
  2. Overview of Where is My Technician (WMT)

Overview of Where is My Technician (WMT)

Where is My Technician (WMT) is a feature in Oracle Fusion Field Service that enhances your service experience by keeping you informed in real time about the mobile worker. It provides a personalized tracking page link that is sent securely using SMS or email where users can:

  • View the mobile worker’s live location on a map
  • Check the mobile worker’s estimated time of arrival (ETA)
  • Access appointment details and job information

For business leaders, WMT delivers immediate benefits: improved transparency, increased customer trust, fewer inbound Where is my technician? calls, and a reduced risk of missed appointments.

Organizations can also strengthen their brand identity by customizing the tracking page with logos, banners, colors, and domains. Post-visit feedback collection helps boost user satisfaction and loyalty while keeping operational costs in check.

WMT offers extensive flexibility for administrators and implementers:

  • Create branded themes with banners, background images, and localized text using dynamic placeholders
  • Choose which details to show—technician name, photo, service type, arrival window, customer address
  • Adjust map settings for precise or approximate tracking, with optional driving routes
  • Enable advanced features like feedback capture and integration with Oracle Digital Assistant for rescheduling, cancellations, and live chat

For delivery, WMT can be embedded into customer portals using iFrames or automated through message scenarios. Theme availability depends on your subscription tier:

  • Up to 5 themes for Professional users
  • Up to 25 themes for Fusion Field Service and Enterprise users

In short, WMT helps service organizations deliver a seamless, branded, and efficient customer journey by combining executive-level impact with technical flexibility.