1. Configure Where is My Technician
  2. Enable the Cancel Feature for Specific Activity Types

Enable the Cancel Feature for Specific Activity Types

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You can configure the Enable Cancel feature for specific activity types such as Repair and Maintenance, and let users cancel the activities themselves. Further, you can allow only the Repair type of activity to be canceled and not the Installation type. When you do this, the Installation type of activity does not show the Cancel button.

  1. Create a Where is My Technician theme for the Installation work type and deselect the Enable Cancel check box available under the Interaction tab.
  2. Create a separate Where is My Technician theme for the Repair work type and select the Enable Cancel check box available under the Interaction tab.
  3. Create separate Message Scenarios for Installation and Repair using the corresponding theme labels. Add a blocking condition for Activity Type [aworktype] in the Blocking Conditions tab to ensure cancel functionality is applied only to the intended activity types.