Generating the Enterprise Journals Report

Generating reports is the final step in the process. After a Service Administrator has built the custom report, any user, group, or team granted access can generate the report.

To generate reports:

1. From the Home Page, click Reports.
2. Select the Enterprise Journal Reports tab.
3. Select the report you want to generate. You can use the quick Search option to find a report under a selected group.
4. Select the Output Format from one of the following:
   • XLSX - not supported for graphs
   • HTML - not supported for graphs and charts
   • PDF
   • CSV - does not use a template and is better at faster data retrieval

     Note:

     For reports that contain more than 10,000 records, it is recommended to use the CSV format.
   • CSV (Formatted) - is best suited for a simple data table with formatted data and does not support images, graphics, or styling in the template

     Note:

     The CSV (Formatted) format takes additional time to generate the report to honor template formatting when compared to the CSV format. Therefore, you can select CSV to generate the data quickly or CSV (Formatted) to generate formatted template based data.

5. Click Generate.
6. Optional: If you need to enter parameters, select parameter values.
7. Click Generate.

   When done, the system displays a "Completed Successfully" status message.

8. Select Open with or Save File to save the ZIP file.

The report generation process uses a backend job framework that runs report jobs in the background. If the report has an error, for example, if the size is greater than the recommended size, you see a message stating the error in the Generate Report dialog before the report is generated. For reports with very large number of records, it is recommended to use filtering to break the report down to fewer records.