When do I create a chargeback?

Use chargebacks to create a new debit item for your customers when closing an existing debit item. You can also create a chargeback against a credit memo or on-account credit with a positive balance.

For example, a customer sends a payment of $75 for a $100 invoice. You apply the receipt to the invoice, and create a chargeback for the balance due. If the transaction types assigned to the transaction and to the chargeback allow overapplication, you can enter a chargeback amount greater than the original balance due.

You can edit a chargeback transaction like any other transaction on the Edit Transaction page.