Payables Agent Home and Insights Issues

Use this table to troubleshoot Payables Agent Home and Insights availability and access issues.

Issue	What to check	Corrective action
Payables Agent Home, suggested prompts, or Top Insights are unavailable	Check the Payables Invoice Processing duty, the Insights duty, feature enablement, and access to the related Payables pages.	Assign the required duties and downstream Payables access. Process permission group policies and sign in again.
No insights are displayed	Check whether the applicable monitoring prompts are enabled, assigned, and scheduled. Confirm that the user has Business Unit data access and that the monitored condition has occurred.	Enable and assign the applicable monitoring prompts, verify the schedule, and grant access to the required Business Units.
An insight cannot be acted on	Check the current invoice state and the user’s access to the related invoice or configuration page. The condition may have changed after the insight was generated.	Review the current transaction state. Assign the required downstream access or take the applicable action from the current invoice or configuration page.