Access and Security Issues

Use the following common troubleshooting steps to resolve any access and security issues with the Payments Agent.

Issue	Likely Cause	Resolution
Payments Agent navigation isn’t visible after implementation	Payment Specialist access isn’t fully configured for Payments Agent runtime.	Enable permission groups for Payment Specialist, assign the runtime role, rerun the security import jobs, then sign out and sign in again.
User has the Payment Specialist role but still can’t access Payments Agent chat	The custom Financials Intelligent Agent runtime role is missing or not assigned.	Create or update the runtime role, assign it to users with Payment Specialist access, rerun the security import jobs, then confirm the Ask Oracle experience opens successfully.
AI Agent Studio configuration options aren’t available to the implementation user	The custom AI Agent administration role is missing or incomplete.	Create or update the AI Agent administration role, assign it to the implementation users, rerun the security import jobs, then confirm the user can search and edit Payments Agent tools.
ORA_ASE_SAS_INTEGRATION_ENABLED profile option isn’t found.	The profile option isn’t seeded or is unavailable in the pod.	If it isn’t available, log an SR with Oracle Support. If it is available, set the Site value to Yes.
Payments Agent setup is complete, but changes aren’t reflecting for the user	Required synchronization jobs weren’t run, or the user session wasn’t refreshed.	Run the required synchronization jobs. Rerun Process Permission Group Policies if BU access changed and ask the user to sign out and sign in again.
Buyer Onboarding Assistant isn’t visible to the user	The custom job role containing the Buyer Assistant Management Duty isn’t assigned to the user.	Verify that the Buyer Assistant Management Duty (ORA_AP_BUYER_ASSISTANT_MANAGEMENT_DUTY) is added under both Roles and Privileges and Roles and Permission Groups in the custom job role. Assign the role to the user, rerun the security import jobs, and then ask the user to sign out and sign in again.
“The request couldn’t be completed because you don’t have permission to access this service” appears	The user’s assigned roles don’t provide access to a service used by the assistant.	Review the user’s role assignments against the roles and duties described in Payments Agent Security Setup, rerun the security import jobs, and then ask the user to sign out and sign in again.