End-to-End Workflows

The following workflows illustrate how payment specialists can use Payments Agent throughout the payment lifecycle.

Daily Payment Operations Workflow

1. Open the Payments Agent overview page and review the Insights that require attention.
2. Optionally, select a Suggested Prompt to begin investigating a payment issue or operational activity.
3. Use the Payment Execution Assistant to investigate payment runs, payment files, and payment transactions.
4. Review operational exceptions and take corrective action as needed.
5. Continue monitoring payment activities until all issues are resolved.

This workflow helps payment specialists proactively identify and resolve operational issues.

Financing Opportunity Workflow

1. Use the Payment Options Assistant to review available financing programs.
2. Analyze upcoming payment obligations and payment outflows.
3. Evaluate projected benefits for available financing programs.
4. Compare financing opportunities and identify the highest benefit financing programs.
5. Optionally, review historical supplier spend to identify suppliers that are good candidates for financing programs.
6. If applicable, simulate payment programs using program details provided through published RAG documents and evaluate the projected benefits before deciding whether to configure the program.
7. Generate supplier financing offers for selected suppliers.
8. Review and confirm the draft offers.

This workflow helps organizations identify and act on payment optimization opportunities.

Supplier Offer Management Workflow

1. Review existing supplier financing offers using the Supplier Offers Assistant.
2. Review offer details and associated invoice installments.
3. Confirm offers for supplier communication.
4. Monitor supplier responses and offer status.
5. Review expiring offers and follow up with suppliers when appropriate.

This workflow helps users manage supplier participation throughout the financing offer lifecycle.

Payment Process Request Scheduling Workflow

1. Review upcoming payment obligations using the Payment Execution Assistant.
2. Verify payment readiness and payment schedules.
3. Schedule a one-time or recurring payment process request.
4. Confirm the PPR schedule.
5. Monitor payment execution and payment files after submission.

If operational issues are identified, use the Payment Execution Assistant to investigate payment runs, payment files, or payment transactions and review the recommended next steps.

This workflow helps users manage payment execution activities while maintaining visibility into payment processing status.