Supplier Offers and Payment Execution Issues

Use the following common troubleshooting steps to resolve any supplier offers and payment execution issues with the Payments Agent.

Issue	Likely Cause	Resolution
Rejected: Offer couldn’t be delivered because the supplier email isn’t available	Supplier contact email or portal access is missing.	Update the supplier contact, assign the required role and privilege, run the user/role import job, and retry delivery.
Customer hasn’t received offer email	The offer wasn’t delivered, is still processing, or failed in SOA.	Verify the email address, check spam/junk, and review SOA error details if the status is Error.
Installments aren’t getting picked up during a PPR run from Payment Agent	The installment attributes don’t match the PPR template criteria.	Use a matching PPR template and submit the PPR again.
Dynamic Discounting supplier offer email isn’t received by supplier / test mailbox	Recipient mail systems may be grey listing or filtering the email.	Validate the sender override, ask for allowlisting if needed, and resend the communication.
Dynamic Discounting supplier notification can’t be sent because supplier contact isn’t a valid Fusion/Supplier Portal user	The supplier contact doesn’t have a valid user account or required portal privilege.	Create or update the supplier contact, assign the required role, run the user/role import job, and retry the notification.