1. How do I use AI Agent Studio?
  2. How do I display a welcome message in a chatbot agent?

How do I display a welcome message in a chatbot agent?

You can configure your welcome message and any interactive starter questions for your chatbot agent in AI Agent Studio. These messages are displayed during the user's first interaction. You can also define follow-up questions, which are perfect for keeping the conversation going by suggesting logical next steps after an initial inquiry is resolved.

These settings can be configured while creating an agent, or editing it later.
  • If you're creating a new agent, add the agent team from the Agent Teams tab, and go to the Questions subtab to configure the welcome message. For more information, see Create Custom AI Agents of Type Supervisor and Create Custom AI Agents of Type Workflow.
  • If you're editing an existing agent team, go to the Agent Teams tab and select Edit Edit to modify the agent team. Select Agent Team Settings Agent Team Settings and then open the Questions subtab to configure the welcome message. For more information, see Edit an Agent Team
    Note: If you see View View instead of Edit Edit, it indicates that the agent team is a preconfigured one, which can't be edited or directly modified. For more information, see Can I edit a preconfigured agent team?