Product-Specific Use Case Examples

Oracle Fusion Cloud CX

Agent Type	Key Characteristics	When to Use	Example
Customer service agent	Interactive Rule-based Escalation-friendly Customer-focused	Repetitive, high-volume queries Customer support Query resolution	Chatbot for customer support agent answers FAQs and resolves issues.
Learning agent	Adaptive Feedback-driven Continuously improves Explainable	Adaptive systems Chatbot improvement Demand forecasting refinement	Chatbot improvement agent learns from customer feedback to improve responses.

Oracle Fusion Cloud HCM

Agent Type	Key Characteristics	When to Use	Example
Copilots	Collaborative Proactive Decision-making Domain-specific	Complex tasks requiring expertise Draft documents Input validation	Hiring copilot agent helps to build job descriptions and suggests interview questions.
Document referencing agent	Knowledge-intensive Accurate Up-to-date Query-driven	Knowledge-intensive tasks Answers to policy or FAQ questions Compliance checks	Benefits agent answers employee questions about benefits.
Evaluating agent	Assessment-focused Criteria-based Actionable insights Feedback-driven	Performance evaluation Candidate ranking Feedback analysis	Candidate evaluation agent ranks candidates based on interview performance.
Scheduling agent	Task-oriented Reactive Limited decision-making User-centric	Routine task scheduling Calendar management Appointment booking	Interview scheduling agent coordinates availability between candidates and hiring managers.
Task automation agent	Repetitive task handler Efficient Error-resistant Trigger-based	Repetitive, high-volume tasks Payroll processing Form generation	Payroll processing agent automates time sheet collection and payslip generation.

Oracle Fusion Cloud SCM

Agent Type	Key Characteristics	When to Use	Example
Collaborative workflow agent	Multi-stakeholder Real-time coordination Role-based task allocation Communication-driven	Complex processes requiring collaboration Supplier collaboration Crisis management	Supplier collaboration agent coordinates with procurement, supplier, and warehouse bots to work together.
Decision-making agent	Data-driven Recommendation-focused Transparent Adaptive	Data-driven tasks Supplier evaluation Candidate shortlisting	Supplier evaluation agent evaluates suppliers based on cost and quality.
Goal-seeking agent	Optimization-focused Real-time adjustments Objective-driven Explainability	Resource allocation Route planning Workforce scheduling	Route optimization agent plans optimal delivery routes.
Monitoring agent	Proactive Alert-driven Data-intensive Response-oriented	Proactive management Inventory monitoring Social media tracking	Inventory monitoring agent tracks in-stock levels and alerts for replenishment.