Check the Process Log

Once the Content Intelligence SharePoint Connector job has completed, you can check the process details by accessing the log and output attachment. For each SharePoint connector, the log lists the number of files that succeeded.

Some of the SharePoint files don't get added as attachments to an article, because they're constrained by the rules of attachments defined for articles, such as:

• An article can have attachments with a maximum file size of 100 MB.
• Only supported file extensions are allowed for attachments.

To allow additional file types as attachments:

1. Log in as an administrator.
2. Select Setup and Maintenance.
3. From the Setup menu, select the Service offering.
4. Select the Knowledge Management functional area and click Manage Knowledge Files and Images.
5. In the File Extensions Allowed text box, add the file extensions you want to allow.
6. Click Save.