Configure Locales in Knowledge Authoring

Authors can create and manage articles only in the locales assigned to them. Authors will be unable to view the content types for creating articles if they aren't assigned a locale. You must assign at least one locale to every author so that they can work in Knowledge.

Configure Active Locale

1. Go to Setup and Maintenance.
2. Select the Service offering and click Knowledge Management.
3. Click the Manage Knowledge Locales task.
4. Enable the required locale, if it's not enabled.
5. Select the locale in the Default Locale list.
6. (Optional) Select the locale in the Default Preferred Knowledge Locale list.

Assign Active Locale to the User

1. Navigate to Knowledge > Knowledge Users.
2. Search and select the knowledge author user.
3. Under the Actions column, click the Edit icon.
4. Under the Locales column, collapse the Select Locales list, and select the checkbox for the required active locale.

Note: The author user must sign out and sign-in again for the changes to take effect.