What's an agentic app?

An agentic app is an application that uses AI agents to plan and take actions toward a goal. This is a shift from traditional software; agentic apps are decision making partners and don't just respond to prompts. They provide a single pane of user experience that's powered behind the scenes by multiple agent teams. Instead of individual AI agents or agent teams that automate only repeatable tasks, agentic apps enable outcome-driven processing across complex, cross-functional flows.

Here's how an agentic app differs from a typical chatbot:

• Chatbot: Provides an answer or draft based on the user's input.
• Agentic app: Completes the process by retrieving what’s needed, coordinates steps, produces artifacts, and potentially updates systems, within defined boundaries.

Here are a few examples of what agentic apps might do:

• IT or help desk: Triages tickets, gathers logs, suggests fixes, and creates follow up tasks.
• Sales operations: Gathers metrics, drafts account summaries, and schedules follow ups.
• Finance or procurement: Checks policy, compares quotes, and drafts approval packets.
• Development productivity: Opens bugs, runs tests, summarizes failures, and proposes fixes (with review).