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• Request
• Response
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Conclude an engagement

post

/engagement/api/consumer/{fqSiteName}/v1/concludeEngagement

This operation is used by the end user to end a chat engagement with an agent.

Request

Supported Media Types

• application/json; charset=utf-8

Path Parameters

• fqSiteName(required): string
  The name of the site returned by the call to establish a session.

Query Parameters

• pool(required): string
  The pool ID specified in the Establish Sessions response or provided in an RNEngagementConfigurationChangedMessage system message.

Header Parameters

• SessionId(required): string
  The unique identifier of the consumer session.

Body ()

The object containing the request information.

Root Schema : com.rightnow.chat.rest.consumer_api.model.requests.v1.ConcludeEngagementRequest

Type: object

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• clientRequestTime: string
  The local time of the requesting client in yyyy-MM-dd'T'HH:mm:ssXXX format.
• clientTransactionId: integer(int64)
  The unique identifier of the client transaction. The value specified in this field is echoed back in the response object. It is used to link requests to responses.

{
    "properties":{
        "clientRequestTime":{
            "type":"string",
            "description":"The local time of the requesting client in yyyy-MM-dd'T'HH:mm:ssXXX format."
        },
        "clientTransactionId":{
            "type":"integer",
            "format":"int64",
            "description":"The unique identifier of the client transaction. The value specified in this field is echoed back in the response object. It is used to link requests to responses."
        }
    }
}

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Response

Supported Media Types

• application/json; charset=utf-8

200 Response

The chat session was concluded successfully.

Body ()

Root Schema : com.rightnow.chat.rest.consumer_api.model.responses.v1.ConcludeEngagementResponse

Type: object

Show Source

• clientId: integer(int64)
  The unique identifier of the client.
• clientIdString: string
  The unique identifier of the client as a String.
• clientRequestTime: string
  The local time of the requesting client in yyyy-MM-dd'T'HH:mm:ssXXX format.
• clientTransactionId: integer(int64)
  The unique identifier of the client transaction. The value specified in this field is echoed back in the response object. It is used to link requests to responses.
• clientTransactionIdString: string
  The unique identifier of the client transaction as a String.
• serviceFinishTime: string
  The time when the request processing completed in yyyy-MM-dd'T'HH:mm:ssXXX format.
• serviceStartTime: string
  The time when the request processing started in yyyy-MM-dd'T'HH:mm:ssXXX format.

{
    "properties":{
        "clientRequestTime":{
            "type":"string",
            "description":"The local time of the requesting client in yyyy-MM-dd'T'HH:mm:ssXXX format."
        },
        "clientTransactionId":{
            "type":"integer",
            "format":"int64",
            "description":"The unique identifier of the client transaction. The value specified in this field is echoed back in the response object. It is used to link requests to responses."
        },
        "clientTransactionIdString":{
            "type":"string",
            "description":"The unique identifier of the client transaction as a String."
        },
        "serviceStartTime":{
            "type":"string",
            "description":"The time when the request processing started in yyyy-MM-dd'T'HH:mm:ssXXX format."
        },
        "serviceFinishTime":{
            "type":"string",
            "description":"The time when the request processing completed in yyyy-MM-dd'T'HH:mm:ssXXX format."
        },
        "clientId":{
            "type":"integer",
            "format":"int64",
            "description":"The unique identifier of the client."
        },
        "clientIdString":{
            "type":"string",
            "description":"The unique identifier of the client as a String."
        }
    }
}

400 Response

The validation of the request object failed.

Body ()

Root Schema : schema

Type: object

403 Response

The consumer session identifier is unknown.

Body ()

Root Schema : schema

Type: object

404 Response

The resource was not found.

Body ()

Root Schema : schema

Type: object

500 Response

An error occurred in the chat server while processing the request.

Body ()

Root Schema : schema

Type: object

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Examples

The following example shows how to end a chat engagement by submitting a POST request using cURL:

cURL Command Example

curl -X POST "https://chat_rest_server_domain.com/engagement/api/consumer/sdi_11_20_18_2022_21-3586727808788512-Fusion/v1/concludeEngagement?pool=353:2" -H "Accept: application/json;charset=utf-8" -H "Content-Type: application/json" -H "SessionId: 170c233dfi4gy1vkwyw6yxdq1a" -d "{\"clientRequestTime\" : \"2019-01-14T14:35:14.226Z\",\"clientTransactionId\" : 1}"

Request Body Example

The following shows an example of the request body in JSON format.

{
   "clientRequestTime" : "2019-01-14T14:35:14.226Z",
   "clientTransactionId" : 1
}

Response Header Example

The following shows an example of the response header.

Status: 200 OK
Content-Type: application/json;charset=utf-8

Response Body Example

The following shows an example of the response body in JSON format.

{
    "clientRequestTime": "2019-01-14T14:35:14.226Z",
    "serviceStartTime": "2019-01-11T10:12:48.339Z",
    "serviceFinishTime": "2019-01-11T10:12:48.362Z",
    "clientId": 246,
    "clientIdString": "246",
    "clientTransactionId": 1,
    "clientTransactionIdString": "1"
}

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