Consumer Interactions REST Endpoints

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Task Path Method

Consumer Interactions

The list of operations that can be used to create and manage a chat engagement.

Change activity status

Method: post

Path: /engagement/api/consumer/{fqSiteName}/v1/activity

Conclude an engagement

Method: post

Path: /engagement/api/consumer/{fqSiteName}/v1/concludeEngagement

Create an engagement

Method: post

Path: /engagement/api/consumer/{fqSiteName}/v1/requestEngagement

Post a message

Method: post

Path: /engagement/api/consumer/{fqSiteName}/v1/postMessage

Retrieve engagement queue

Method: get

Path: /engagement/api/consumer/{fqSiteName}/v1/getEngagementQueue

Retrieve queue statistics

Method: get

Path: /engagement/api/consumer/{fqSiteName}/v1/getQueueStats

Retrieve system messages

Method: post

Path: /engagement/api/consumer/{fqSiteName}/v1/getMessages