How can I configure access groups for only users who are employees (not resources)?
Here are the high-level steps:
- Clone the Case Worker and Manager Job Role and related Supervisor Duty roles
respectively.
Also see: Why can I see cases that I shouldn't be able to see?
- Add Employee users to the new job role.
Also see: Why don't I see my custom role in the corresponding system access group?
- Associate access group rules to the system access group.
- Publish the access group rules.