What's the action plan due date value mean?

The due date for the action plan on a case can be one of three values. 1) Based on a calculation within the action plan (default). 2) Based on the date on the Task or Appointment within the Action Plan Action. 3) No due date.

The Action Plan Due Date can have three values:

1. Option 1 (Default): Due Date based on a calculation within the Action Plan using the Duration values you provide in the Action Plan Template.
   • If in the next 24 hours: Due Date is in [Hours].
   • If more than 24 hours or is overdue: Due Date is [Action Plan Action Due Date]
   • If appropriate: [Overdue] is prepended to the Hours/Due Date.
2. Option 2: Due Date based on the date on the Task or Appointment within that Action Plan Action.
   • If in the next 24 hours: Due Date is in [Hours until Task/Appointment Due Date]
   • If more than 24 hours or is overdue: Due Date is [Task/Appointment Due Date]
3. Option 3: Show no Due Date.

   • You can choose which of these settings you want by configuring ORA_SVC_AP_DISABLE_ALL_DATES and ORA_SVC_AP_ENABLE_ACTIVITY_DATES in the Manage Action Plan Profile Options task.

     Your chosen display type appears everywhere the Due Date is displayed:

     • in the Spotlight area
     • in the mini Spotlight area (if you're using the Service Center Foldout page)
     • the Pending area
     • the Action Plan diagram view
     • the Action Plan list view
     • the Action Plan summary