Configure a user for CTI

You must assign the Access Partner Media Toolbar (SVC_ACCESS_PARTNER_MEDIA_TOOLBAR_PRIV) privilege a user's role for access the media toolbar.

Ready to use roles

These ready-to-use roles already have the Access Partner Media Toolbar privilege:

• HR Help Desk Administration
• HR Help Desk Analysis
• HR Help Desk Service Request Management
• HR Service Request Administration
• HR Service Request Analysis
• HR Service Request Management
• Internal Service Request Administration
• Internal Service Request Analysis
• Internal Service Request Management
• Service Request Administrator
• Service Request Power User
• Service Request Troubleshooter

Setup for custom roles

If you're not using any of the ready-to-use roles this section will help you set up your custom roles.

1. Sign in to the Fusion application as an administrator and navigate to Tools > Security Console.
2. Click Roles, then search for your custom role by name.
3. Select the role, and click Edit Role.
4. In the Edit Custom Role page, click Next to go to section 2.
5. Choose the Privileges tab, and select Add Function Security Policy.
6. Search for the Privilege: SVC_ACCESS_PARTNER_MEDIA_TOOLBAR_PRIV.
7. Click Add Privilege to Role.
8. Make sure the privilege is show in the Privilege Name column.
9. Click Next until you reach the Summary page, then click Save and Close.

   Now users associated with the custom role who have the Access Partner Media Toolbar privilege can use the media toolbar.