Configure the Media Toolbar

Your Fusion application will now require some more configuration in the media toolbar for use in your partner application. Here's what you do:

1. Enable SVC_PARTNER_MEDIA_TOOLBAR_ENABLED profile option.
2. Create a toolbar and then assign it to users.

Enable the SVC_PARTNER_MEDIA_TOOLBAR_ENABLED profile option

The SVC_PARTNER_MEDIA_TOOLBAR_ENABLED profile option controls the visibility of the partner media toolbar. If you don't enable the profile option, the partner media toolbar is hidden. You can set this profile option either at the site level or at the user level.

1. Sign in to your Fusion application as an administrator.

2. In the Setup and Maintenance work area, click the Tasks icon.

3. Search for Manage Administrator Profile Values, then click the task link in the results.
4. In the Profile Option Code field, search for SVC_PARTNER_MEDIA_TOOLBAR_ENABLED.

   You can set this profile option at the site level or the user level.

5. Click the + button to add a row for the user you want to enable the media toolbar for.
6. In the newly added row, choose the Profile Level as User and from the User Name drop-down list, click Search to find your user.
   Note: If you want the partner media toolbar available for all users, set the Site Profile Level to Yes.
7. Choose the profile value as 'Yes' for the selected user.
8. Click Save and Close.

   Once finished, your user will see a disabled phone icon when signing in to the Fusion application.

Create a toolbar and assign it to the user

Now that you've enabled the toolbar for your user, the URL of the partner application that you've developed must be configured in the Fusion application to enabled your partner application to load when the media toolbar is opened from the Fusion application.

First we'll create the toolbar.

1. Sign in to your Fusion application as an administrator.
2. In the Setup and Maintenance work area, click the Tasks icon.
3. Search for Manage Media Toolbar Configuration, then click the task link in the results.
4. Click the + button to add a row for the toolbar.
5. Provide the following required information:
   1. A toolbar name.
   2. Set status as Enabled.
   3. Set the layout as Redwood.
   4. Set the Communication Panel URL as the URL of the Partner Application that you've deployed.
6. Click Save and Close.

Now we'll assign the toolbar to a user. Do this task only if you've more than one toolbar configured in the Manage Media toolbar section or to assign a toolbar that's not marked as the default toolbar to any of your users.

1. In the Setup and Maintenance work area, click the Tasks icon.
2. Search for Manage Administrator Profile Values, then click the task link in the results.
3. Enter the SVC_OVERRIDE_PARTNER_TOOLBAR_SELECTION Profile Option Code and click Search.
4. Click the + button to add a row for the user.
5. In the newly added row, choose the Profile Level as User and from the User Name drop-down list, click Search to find the user.
6. Click Save and Close.
7. Choose the toolbar you previously created from the Profile Value drop-down list.
8. Click Save and Close.

That's all there's to configuring the media toolbar in the Fusion application. For developing the partner application, it's better to understand some basic concepts of CTI integration and the scenarios to be handled as part of the integration. The following topics will give you an overview of the media toolbar integration along with some basic concepts to consider when building a partner application