Overview of Amazon integration

The Amazon Connect Streams API (Streams) enables you to integrate your CTI web applications with Amazon Connect. Streams.

You can also embed the Contact Control Panel (CCP) and Customer Profiles app UI into your page. You can also handle agent and contact state events directly through an object oriented event driven UI. You can use the built in UI or build your own.

Note: This isn't a ready to use means to integrate with Amazon Connect. Well just walk through a sample implementation. This implementation isn't scaled for production use cases and must not be considered as a production ready implementation.

Here's an overview of the components: