Show agent assistance suggestions during phone calls

Here's we'll see how the agent assistance suggestions are shown during a phone call.

If you've all the setup, no more configuration is needed. The agent assistance suggestions will be automatically shown when there are enough transcript messages.

Verify your progress

Once you complete these steps, use OJET serve to start you application and sign in to your Fusion application. Open the media toolbar and make your agent available for calls by clicking on the agent availability button. Now, start a call to your customer care number. You'll receive the incoming call notification in your media toolbar application and in your Fusion window. Once the conversation is started, you can see the real-time transcripts are getting rendered in the Fusion engagement panel. You'll also see agent assistance suggestions are shown based on the transcript.