How do I add concepts and synonyms?

You can add concepts to the search dictionary. You can also add, update, and delete synonyms for existing concepts.

Note: This answer is applicable to Fusion Service Knowledge Management with the Classic User Experience.

To add concepts and synonyms:

1. Click Setup and Maintenance and navigate to the Knowledge Management Search Dictionary task.

2. Click the + symbol in the Manage Search Dictionary page.

3. Complete the fields Concept Name and Description.

   Note: You need to add the concept name as a synonym. For example, if you created a concept named "mobile", you also need to add a synonym named "mobile".

4. To add a synonym, click the + symbol in the Concept Details window.

5. Enter the Synonym name and select the Language from the drop-down list and save it.

   Note: You can add synonyms only for your active languages.