Update Concepts

You can update concepts and synonyms, and enable or disable concepts. Search ignores disabled concepts when matching users questions to the articles in the knowledge base.

To update a concept, do the following:

1. Locate and double-click on the concept to open the Concept Details window.

2. Edit the concept description in the Description text box if desired.

3. Add or edit synonyms as desired.

4. Click Save or Save and Close to update the changes.

To enable or disable a concept, do the following:

1. Locate and double-click on the concept to open the Concept Details window.

2. Click on the check box to change the state of the concept.

3. Click Save or Save and Close to update the changes.