Enable a Disabled Concept

Occasionally, maintenance on the Dictionary includes disabling outdated out-of-the-box (OOTB) dictionary concepts. Once the concepts are disabled, their associated synonyms are also unavailable.

If you need to use a concept that was disabled, you can enable it again. After you enable the concept, the synonyms associated with it are also available.

1. Navigate to My Enterprise, Setup and Maintenance.

2. Navigate to Service, Knowledge, Manager Search Dictionary.

3. In the Find box, enter the name of the concept you want to enable and click the search icon.

   The concept you searched for appears in the list of concepts. Notice that there is no check mark next to the concept in the Enabled column.

4. Click the concept to open the Concept Details window.

5. Click the Enabled field to enable the concept.

6. Click Save and Close.

After a successful content processing run, the concept is enabled and available for searching.